FAQs

• What payment methods are accepted?
• What if the part I ordered is damaged in shipping?
• If I have a part that arrives DOA or that has failed in warranty, what should I do?
• How long do I have to return the core exchange?
• Who should I contact with returns questions?
• Do I need authorization from A-Plus Medical Parts to return a failed part that's under warranty?
• Do you only offer used / tested parts?
• Does A-Plus offer after-hours assistance?
• What is the return address for parts needing to be returned?
• Does A-Plus offer a warranty?
• Can I return a part that is good but not needed?
• When is the shipping cutoff?
• What is the lead time from time of order to shipment?
• Which carriers do you use?
• Can A-Plus arrange and ship items worldwide?
• I want to request a part, what information should I have available?